Banobras 2.0 System Redesign for Efficiency
IMPACT
82%
+ Task Efficiency
55%
- Support Tickets
Optimize workflows and reduce friction
Improve usability and adoption.
Modernize the digital experience.
Simplified Information Architecture.
BACKGROUND / PROBLEM
Banobras (National Bank of Public Works and Services) plays a key role in financing Mexico’s infrastructure, but its digital system had become outdated and inefficient. The interface was visually obsolete, inconsistent, and cluttered, with unclear and fragmented task flows that turned even simple processes into time-consuming challenges.
Even basic tasks required multiple support tickets, slowing operations and frustrating employees.
RESEARCH & INSIGHTS
Employees spent 40% longer on core workflows, while new hires took 3 weeks to onboard.
1200
Tickets per month were Logged.
3.5
Days Average Resolution Time.
SOLUTION
End-to-end system redesign for Banobras 2.0, delivering a modern, intuitive experience with streamlined workflows, clearer navigation, and efficiency.
Consistent UI patterns across the platform.
Simplified workflows with fewer steps.
Clear navigation built on a new IA.
Reduced dependency on support staff.
Modern experience aligned with vision.
